FAQ

How long will it take to receive my order?

Our performance standard is to ship your order within 24 hours of processing. It will usually take 2 to 3 working days to reach you unless you live in a remote area whereby it would be best to allow 5 to 7 working days.

You will also receive an email advising the tracking details once your order has been received into our delivery system.

How do I track my order?

You will receive an email advising the tracking number and transit details. Just log into the system and follow the prompts.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food, please visit our online store.

You most certainly may specify a PO Box address in which case your delivery will be carded for collection on arrival. Throughout the delivery period, you will be able to track your food.

How will my order be shipped?

Your order will be sent through Australia Post service or our courier services in a pre-packed box.

Do you ship Internationally?

No. Unfortunately, we can only ship to Australian addresses. However, should you wish to discuss distributorship of our Ultra Premium Dog and Cat Food please contact us directly. sales@performadog.com.au 

Can you leave my delivery at my front door?

Yes, the postal service can if you are not home, or if you have nominated a safe drop off location.

What happens if I am not at home to receive the delivery?

If you haven’t specified a safe drop off location with authority to leave, Australia Post or our courier will leave a card advising your food has arrived and details of the local Post Office from where you can collect your delivery.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food, please visit our online store.

How do I return something to you?

Please post the food to Performadog Premium Foods, PO Box 372, Whittlesea. VIC. 3757.

Please check the “Shipping and Returns” section of this website for all the details regarding how to return the food.

What is your returns policy?

Performadog and iPurr offers a full palatability guarantee on every bag of food sold. If for some strange reason your dog doesn’t like the food, return the uneaten portion in the original bag (provided it is at least  80% full) together with a copy of your original invoice, and we will refund your purchase price in full. 

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food, please visit our online store.

How do I pay?

Payment can be made using Visa, MasterCard. We also accept payments through PayPal.

Why has my payment been declined?

The common reason behind payment problems is the incorrect entry of your credit card number or the expiry date. It is also essential to check the security code (the three digits on the back of the card) to ensure they have been correctly entered. If your card still doesn’t work, please contact your card issuer. You are most welcome to call our sales manager and conduct the purchase over the phone. 

Is GST included in the price on your website?

All prices displayed include GST.

Are my credit card details secure?

Yes, the website uses an encrypted connection, and the best global security standard fully protects the payment process.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food, please visit our online store.

Can I receive a regular delivery of food automatically through Auto-ship?

You most certainly may….please go to our Auto-ship page and register. If you have any difficulties, please contact Customer Support on email us, and we will set it all up for you so that your food arrives on time every time. 

Can I amend my order?

Should you want to amend your order, please call customer service urgently on 0422 636 489. If your order hasn’t been dispatched, we will be able to change it or add to it as requested.

What if my order is incorrect?

Please call customer service on email immediately, and we will sort out the problem as quickly as humanly possible.

Can I have my delivery re-directed?

If your order hasn’t been dispatched, we will be able to change the delivery address, so please call customer service on 0422 636 489 immediately. If your order has already left, you will not be able to change the delivery address once you receive the tracking emails. Unfortunately, we are unable to assist in this process.

What if my favourite food is out of stock?

We endeavour to maintain stocks of all the foods in our range. However, from time to time, there may be a short delay while cooking the next batch of a particular food. In this case, please email us, and we will provide an updated delivery date or recommend a suitable alternative.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food, please visit our online store.

What does your guarantee cover?

All our food products are guaranteed to be packed and presented in first class condition. Furthermore, all food comes with a 100% palatability guarantee whereby we will refund your payment in full or exchange the product.

Please see the full details on how to return goods in the Shipping and Returns section of this website.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food, please visit our online store.

Where can I find more information regarding a product?

For initial information regarding a product, please browse the details of the particular food in the product pages. For more detailed and specific nutritional information, please refer to our ingredients link of the website. You will find an ever-increasing number of articles relating to food and feeding, and how to provide the best possible nutritional care for your beloved pets. We have supplied detailed information on every single ingredient and their nutritional effects.

If you are unable to find an article that answers your questions, please forward your inquiry by email to sales @ performadog.com.au, and we will get back to you as quickly as we possibly can.

Are the Performadog and iPurr food all Australian?

Performadog and iPurr is a 100% Australian company manufacturing exceptional quality pet foods right here in Australia. There is a tiny percentage of ingredients that are sourced from overseas, mostly highly specialised ingredients such as some of the vitamins that aren’t produced in this country.

We jealously guard the clean, green image surrounding the food we produce and continually search for new ways to improve our nutritional treatments for the betterment of all pets.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food, please visit our online store.

Privacy

We take our responsibilities and obligations to protect your personal information. We will never disclose any of your details to any other party other than what is necessary to ensure delivery of your orders.

Our online store utilises the security of WooCommerce, which uses an SSL certificate to create an encrypted connection between your computer and our server.

Furthermore, your credit card transactions are processed by the payment gateway service Stripe, a payment facility that complies with the Payment Card Industry Data Security Standard (PCI DSS).

This is the global data security standard. We also offer as an alternative, payment using PayPal, a popular secure payment service that maintains a high level of security to protect both you and us.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our Promise Is Simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To Order Your Ultra-Premium Pet Food Please Visit Our Online Store.

The information held concerning your dealings with us, is as follows:

  • The information you supply in the course of making a purchase.
  • Sales data are relative to the purchases that allow us to identify you in the case of queries or returns accurately.
  • Historical purchase data that will enable us to offer you, from time to time, special deals or products that may be of interest to you.

Under no circumstances will any of this information be shared or used for any purpose other than that outlined on this page.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Customer Support

If you would you like assistance with any aspect of your dealings with us we welcome your contact.

If you have technical questions or require additional information regarding pet nutrition, behaviour problems or training we would be pleased to provide it, so please email us.

Stores

Are you a re-seller looking for exemplary nutritional products for your store, or require trade information regarding our premium food products, then please contact us and we would be happy to come and educate you and your staff about the our food so that your retail staff are able to professionally present the qualities of our food.

When all else fails, and you want to talk to a real human, please call the Director on 0418 348 804.

Mind you, we don’t always monitor the phone because we are quite often busy making and packing food and training dogs. However, if you leave a message on the phone, we will get back to you as soon as we possibly can.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Feeding Transition

Feeding Transition

Feeding guidelines are only recommendations and your companion may require more food depending upon temperament, age and activity levels. Your pet’s overall condition should be your guide as to whether you should increase or decrease its food intake.

To reach ideal body condition please review food intake to suit. Should your pet be overweight simply reduce the daily intake to suit. In order to keep your overweight pet metabolism operating efficiently we recommend dividing the total daily amount listed into a morning and evening feed. 

  • When transitioning Performadog or iPurr into your companions diet, please do so gradually over a ten-day period by adding 10% every day. 
  • Feeding amounts may vary by breed, activity level, temperament and climate.
  • Pregnant or nursing dogs or cats may need food more than once per day.

Pets love the taste of our premium food in its dry form; however, many dogs and cats also enjoy the pleasant aroma from moistened dry food. We generally feed our pets with dry food soaked in warm water that has been mixed with our Purple Power Mixture (Purple carrot and pre and probiotic blend).

Feeding rate is only recommendations. Your pet’s overall condition should be your guide as to whether you should increase or decrease its food intake.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Feeding and Training

At dog trainers we use our Performadog Dry Kibble soaked in warm water mixed with our Purple Power Mixture as their rewards and daily food intake

We have provided a plan below that we find extremely successful and that you might be interested in implementing.

1. Separate your dog’s daily food rations into two separate feeds. We use both feeding sessions as part of our training sessions. We are not asking for you to feed your dog less, we asking you to feed them strategically. 
2.Place the soaked dry food into a training skirt and use as part of the morning training session. Repeat the training in the evening with the remaining 50% of its rations. 
3. Provide feeding opportunities during an eight-hour window to optimise the 16 hours fasting period. The reasons are detailed in Our Story
4. Should you wish to learn how to train your dog with the latest scientifically based learning systems, please feel free to contact us for your first lesson so that we can show you how to use our food during training and you will never need treats again.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Overweight or Under Weight?

Assuming that your companions health is in order then we simply recommend that you feed a little less or more food that you currently do to maintain ideal weight.

Additionally we recommend increasing the amount of exercise your pet receives. Our Ultra-Premium Food is designed to provide the correct nutrients and help regulate your pets appetite and need for additional food. However many working dogs exert a tremendous amount of energy on a daily basis and as such we recommend the Turkey and Lamb Grain Free in this instance. 

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Balanced Feeding Everyday

Yes, all of our foods meet the very best Australian standards and that of the AAFCO standards and are a complete balance diet for everyday feeding, which means you don’t need to add extra supplements unless specifically recommended by your veterinarian.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Food Storage

Like all food products, our foods are sensitive to moisture and changes in temperature, therefore to ensure your food stays fresh, it should be stored within the bag it arrived in resealed at all times in a cool dry place, away from heat, direct sunlight and/or humidity.

The bag your food arrives in is specially made with a special six layers system to prevent oxygen penetration therefore minimising oxidation.

We recommend that once opened our foods are consumed within 3 months.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Colour Variation

We use real and natural ingredients in our food and the final colour will vary according to the colour of the raw ingredients. At no stage do we use artificial colouring, dyes or preservatives in our foods.  Our foods contain a large variety of meats and vegetables, all of which are given to natural colour variations. 

Furthermore, the colour of many vegetables depends on the geographic area in which they are grown and the method of harvesting. 

The colour of meat also can and does vary greatly. All of us are quite familiar with the difference in “white” and “dark” portions of turkey. This colour difference also holds true for meat from mammals.

One of the easiest ways to overcome the problem of color variations is to include color stabilising chemicals and/or, more commonly used, is the addition of a dye to mask the natural variations. Using dyes does insure that the product has the same cosmetic appearance from batch to batch regardless of the color of the actual ingredients, but is there a benefit?

While colouring agents are thought not to pose a health hazard, we feel that there is absolutely no reason to include these dyes or chemicals in any of our products. 

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

What Is Rotational Feeding?

Rotational feeding refers to a diet rotation that provides our companions with regular dietary changes. Rotational feeding can be as simple as changing our pets food every other bag or changing it meal to meal.

How often, how quickly and how drastically to switch a dog’s or cat’s food depends on its stomach’s sensitivity to change and types of proteins. There are many different reasons to adopt a rotational feeding program, ranging from adding interest to meal times or adding nutritional variety.

Flavour Fatigue Can Be The Issue.

Often, pets experience flavour fatigue from eating the same diet every day, just as we would. Rotational feeding keeps dogs and cats interested in the food and prevents flavour
fatigue. Rotational feeding also offers the novelty of new foods. This can help boost intake for picky eaters or animals with a reduced appetite. 

Remember that providing food that is constantly available dramatically contributes to dogs and cats becoming fussy eaters. We recommend that food be available for only 10 to 15 minutes and then removing what is left to be fed at another time, usually seven hours apart.  

Should you choose the rotate your pets food, we recommend that you rotate between the Performadog Puppy, Ocean Fish and Turkey Grain Free for your dog and between iPurr Ocean Fish Grain Free and Kangaroo for your cat.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Palatability

Our Nutritionally dense food is designed to be highly nutritious, provide the right texture so that it feels good in our pets mouth and smell wonderful. Even the kibble and particle size has been taken into account so that it digest properly in the dog and cats digestive tract. 

Palatability is essentially how much a dog or cat prefers a texture, odour and flavour of a finished product. Through palatability testing we can measure the performance of a diet. There are many ways to measure palatability, but one industry standard is the two-bowl test that usually takes place over two or more days. This test allows us to directly compare two different recipe options to see which diet the cats or dogs prefer. Each animal is presented with two choices.

Each bowl is weighed every day to see how much of each food the animal chose to eat. The consumption ratio, first approached, and first tasted is tested to confirm a favourite.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Treats?

Let’s start with the concept of what a treat is.

What Do We Mean By A ‘Treat’?

One sense of treat has to do with pleasures and special occasions. You might treat your mother to a pedicure, or give your dog a tasty treat. In our case, we come to you as dog breeders, and trainers with over 38 years involvement and our mindset is that we desire not only an excellent companion for our family but also a well-managed companion in the interest of public and domestic harmony.

This achievement of domestic harmony has very much to do with your dogs training.

When it comes to animal training, science strongly argues the importance of reward-based systems and what better way to train your dog than with its food as its reward. Not high-value treats but, your dog’s daily food rations. Food provides you with the possibility of multiple repetitions and did you know that it takes dogs between 80 to 120 repetitions to develop an association. In this case, it would take many weeks of repetitions before your dog developed some idea of what you want from it.

Did you know that balls trigger similar receptors in the brain as does cocaine does? Food helps with concentration whereby balls can interfere with learning during the teaching phase.

This is why a dog struggles to promptly do anything you ask when you have a ball in your hand, and this is why we use food instead, especially in the initial learning. We advocate using your dog’s favourite Performadog food for all training and or treating.

Wouldn’t it be wiser to use your dog’s daily food rations as part of its daily behaviour modification/training, treating program throughout the day?

We are not asking you to feed less food; we are asking that you use your dog’s daily food rations strategically by providing rewards every time your dog does something you like. Providing ‘treats’ that are a higher value is like asking your dog to comply to a task when it is not motivated, and instead, you try to motivate it by using a higher reward. Similarly, it would be like asking you to work out in the gym after you have eaten a fulfilling meal.

Why?

Because you are quite full and your lack of enthusiasm, we try to tempt you by offering you chocolate mousse to which you may reluctantly squeeze in , but it may not motivate you to work out in the gym.

A higher value reward may entice you to eat, but the reality is you are increasingly unmotivated. The body creates its defence mechanism to overeating and produces a hormone called Leptin; Leptin provides a signal to the brain that says you are full and therefore should not consume more calories.

Chocolate mousse is a higher tempting reward, just like dog treats are, you may very well eat it but it certainly won’t motivate you to work for a long duration. This is the very reason why we don’t use or sell treats; we use our pets daily food rations to motivate them, train them and while doing so nourish them. We teach them how to decipher those specific actions that they perform throughout the day that provide guaranteed opportunity to gain the reward, their daily food rations.

In this way, they are always motivated and don’t require treats.

Our recommendation to assist domestic harmony

Clearly, there will be a lack of interested or motivation to eat.

Our Promise Is Simple

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To Order Your Ultra Premium Pet Food Please Visit Our Online Store.

Special Packaging

Unlike traditional packaging, our foil packaging has a Zero – Oxygen transfer rate. By excluding the oxygen, this eliminates oxidation of the food, which helps it stays fresh.

Therefore it is important you keep our food in its original packaging to maintain its excellent nutritional qualities.

Should you require additional information or would like to comment on any of the above, please email us at info@performadog.com.au or info@ipurrcatfood.com.au.

Watch our Nutritionist discuss and answer questions on Pet Nutrition on our YouTube Channel

Our promise is simple.

To supply the very best dog and cat food, made with the highest standards to enhance health, longevity and the prevention of disease.

To order your ultra-premium pet food please visit our online store.

Close Menu
×
×

Cart

Get Our Newsletter

  • This field is for validation purposes and should be left unchanged.